Tenant Relations Specialist

About the Role

Join our Customer Service team as a Tenant Relations Specialist, where you'll be the primary point of contact for tenants across our portfolio. Your role is essential in maintaining positive relationships and ensuring tenant satisfaction.

Key Responsibilities

• Handle tenant inquiries via phone, email, and in-person
• Resolve tenant concerns and escalate issues as needed
• Process maintenance requests and follow up on resolutions
• Coordinate move-in and move-out procedures
• Maintain tenant files and documentation
• Support lease renewal processes

Qualifications

• Experience in customer service or tenant relations preferred
• Strong interpersonal and conflict resolution skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in CRM systems and Microsoft Office
• Multilingual abilities are an asset
• Eligible to work in Canada